FREE SHIPPING for orders over 50€ to Mainland Portugal and 70/200€ to Portugal Islands/all other locations.

Shipping & Exchanges

Important notice: Any incident related to the state of your order must be reported to the courier at the moment of the delivery.

 

1. Shipping

 

Packages are sent through the Portuguese national post (CTT) or DHL namely:

  • CTT Expresso to Portugal (Mainland and Islands).
  • CTT EMS to Europe*.

*Austria, Belgium, Coatia, Czechia, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, United Kingdom

The track & trace of your order will be sent up to 24 hours after your order has been finalized, allowing to track and follow your order.

All orders leave our warehouse on Tuesdays and Thursdays at 3:00 pm.

 

2. Shipping Costs & Time of Delivery

 

Portugal (Mainland) – 8 working days: 4,7€

Portugal (Islands) – 8 working days: 9,5€

Europe – 10 working days: 11,90€

 

FREE SHIPPING COSTS for the following orders:

  • Portugal (Mainland) on orders above 50€.
  • Europe and Portugal (Islands) on orders above 200€ and 70€ respectively.
     

Whilst Bythesea Portugal will do everything in its power to ensure delivery times mentioned above are accomplished, we are not to be liable for delays caused by third party entities.

  

3. Exchanges

 

According to the Decree-Law nº24/2014, as of February 14th, the user has 14 consecutive days following the day that the the order is delivered, to request and perform an exchange on purchases held through the online store.

Bythesea Portugal requires that the package is returned in the same conditions as the ones delivered.

Exchange requests should be sent to bytheseapt@gmail.com, for prior analysis.

Exchange request process is via e-mail with the subject: Exchange Request. Body e-mail: state name, order number, motive, and desired exchange product and size.

In case the exchange product is not available, a gift card of the same value will be issued.

 

In case of exchange approval, the package must be returned complete. Tags, labels and packaging must be intact. Package should be sent to the following address:

Euro Cartazes Imagem e Sinalética, Lda.

Rua Rodrigues Faria, 91A

1300-501 Lisboa, Portugal

 

All shipping costs resulting from the exchange are of the customer’s responsibility.

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